Shipping Policy

Confirmation

Once your order requires authorization, we will send a confirmation email to you. We start preparing your order right after it's verified. Due to this tight time frame, it can be challenging for us to change or cancel your order, but we will try our best to accommodate your request.

Processing 

Normally, it takes 1-3 business days to process your order, although some items may take longer than expected. 

Shipping 

Please note:

• Dear customers, since April 10th, our logistics partners have been unable to operate normally due to the pandemic situation. However, we are doing our best to ensure that shipments are sent out and delivered to you as soon as possible. Therefore, delivery times may be longer than before. Thank you for your understanding.
• Total Delivery Time = Processing Time + Shipping Time
• All estimated/typical delivery times are based on real-world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected during public holidays when manufacturers and couriers limit their operations. This is outside our control. Normal service resumes immediately after each holiday.
• What will happen if I refuse to accept my delivery? If the order is returned to us, we will refund 50% of your payment once we have received it.
• Please note that APO/FPO & PO Boxes are not accepted for Express Shipping.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into Lakesidebubbles.com "My Account". Click on "My Order" to review your order status and/or obtain a tracking number.

It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for Taxes

Our customers do not need to pay for import fees, duties, or VAT (Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to their countries’ levying rules.

Contact Us

If you have any further questions, please contact our customer service at info@lakesidebubbles.com